The Top 50 Insurance Interview Questions And Answers

Insurance is an important aspect of financial planning and protection as it helps individuals and businesses manage risks and prepare for unexpected events. It is an increasingly popular career choice, and just like with any other job, it’s important to be prepared for your interview. 

Insurance Interview Questions

As an insurance agent, I understand the importance of being well prepared for your insurance job interview, and I’ve even attended a few myself.

In this article, I will provide an overview of the types of insurance available, go over common questions, provide tips on preparing for your interview, provide examples of questions you may encounter, and tell you how to answer these common insurance questions.

Common Questions Asked During An Insurance Interview

As an independent insurance professional, I have gone through several insurance interviews throughout my career, and as the owner of my own agency, I’ve even conducted a few! Below are common questions you can expect to be asked during an insurance interview:

  • Why Do You Want To Work In The Insurance Industry? This question is meant to gauge your level of interest and understanding of the industry, as well as your motivation for pursuing a career in insurance.
  • Can You Explain A Specific Type Of Insurance? This question is meant to assess your knowledge of the different types of insurance available and your ability to explain them in a clear and concise manner.
  • What Do You Know About Our Company? This question is meant to evaluate your research and preparation for the interview, as well as your understanding of the company and its products or services.
  • How Do You Handle Difficult Customers? This question is meant to assess your ability to handle challenging situations and maintain a professional demeanor.
  • Can You Give An Example Of A Time When You Had To Think Creatively To Solve A Problem? This question is meant to evaluate your problem-solving skills and ability to think outside the box.
  • What Do You See As The Biggest Challenges Facing The Insurance Industry Today? This question is meant to gauge your understanding of current issues and trends in the industry.

It’s important to be prepared to answer these common interview questions effectively. Researching the company and the industry beforehand, and having specific examples ready to share can demonstrate your knowledge and interest in the field. 

It’s also important to think about your personal strengths and experiences that align with the industry, and be able to articulate them in a way that highlights your qualifications for the role.

Work with Us to Increase Insurance Sales

Let’s Talk

Are you an insurance agent who wants to build a sales pipeline that never runs dry? Look no further. Contact us and discover how we can help you take your sales to the next level!

Typical Interview Questions

When applying for an insurance job, it is essential to demonstrate that you possess the necessary skills and qualifications for the position. Insurance companies are seeking candidates who are dedicated to expanding their client base and providing exceptional customer service.

To help you prepare for your interview, we’ve compiled more insurance interview questions.

Questions About Yourself And Interest In The Insurance Industry

  1. Tell me a little bit about yourself.
  2. Why do you want to work in the insurance industry?
  3. Why do you want to work for our insurance company?
  4. What are your strengths?
  5. What are your weaknesses?
  6. What does good customer service look like to you?
  7. What do you hope to learn in this role?
  8. Where do you see yourself in a few years?
  9. How would your previous employer describe you?
  10. What are your greatest accomplishments?

Questions About Experience And Background

  1. What value will you bring to our company?
  2. Can you elaborate on your previous customer service experience?
  3. Do you have experience working with claims?
  4. What techniques do you use to negotiate?
  5. What communication techniques do you use to help a customer understand company policies?
  6. Are you comfortable with making cold calls?
  7. What techniques do you use to gain leads?
  8. Are you someone who continuously meets your sales goals?
  9. What would you say is the biggest challenge the insurance industry is experiencing?
  10. What will influence the market in the next 24 months?
  11. Who are some of our top competitors?

In-Depth Insurance Interview Questions

  1. What would you do if you suspect a client misled about their claim?
  2. How would you persuade a hesitant lead to sign up for your insurance plan?
  3. What techniques would you use to stay motivated at work?
  4. Explain how you plan to stay organized in this role.
  5. What strategies would you use to show clients that you value them?
  6. What is your ideal style of communication with clients?
  7. What would you do to improve the image of our company?
  8. What responsibilities would you hope to take on in this role?
  9. What would you do to make a good impression on clients?
  10. How would you help a client understand our process?

Insurance Interview Questions And Answers

Here’s a list of commonly asked insurance interview questions along with the correct answers. Hopefully, this will help you better prepare! Just make sure to put your own spin on the answers, incorporating personal experience and thoughts!

What Is A Beneficiary In Insurance? A beneficiary is a person you have designated to receive the insurance payout in the event of your death.

What Is The Contestable Period In Insurance? The contestable period is a timeframe, usually 1-2 years, during which the insurance company has the right to investigate the policy and determine if they will pay the claim or not.

What Is The Difference Between Revocable And Irrevocable Beneficiaries? A revocable beneficiary allows the policyholder to change the designated recipient without their consent, while an irrevocable beneficiary requires the consent of the named recipient before any changes can be made.

What Is A No-Claim Bonus In Insurance? A no-claim bonus is a benefit offered to policyholders who have not made a claim during the previous policy year, resulting in a lower premium for the following year.

What Is A Declaration Page In Insurance? The declaration page in an insurance policy contains important information about the policyholder, such as their name, address, vehicle information, type of coverage, and loss payee information.

What Is A Loss Payee In Insurance? A loss payee is a person or institution, such as a bank, that receives the insurance payment in the event of a loss for a property or vehicle you own. For example, if you have a car loan and insurance for that car and experience a total loss in an accident, the insurance company will pay the amount directly to the bank or person you owe money to. In this case, the bank is the loss payee.

What Is A Deductible In Insurance? A deductible is a predetermined amount that you are responsible for paying before your insurance coverage kicks in. For example, if you have a deductible of $500 and insurance coverage of $2000, you will be responsible for paying $500, and the insurance company will pay the remaining $1500.

What Is Co-Insurance In Insurance? Co-insurance is a type of policy commonly found in health insurance where you share the coverage with the insurance company, usually in a percentage split after paying the deductible or co-payment. For example, if you have a health policy claim for $200 and a deductible of $100, after paying the deductible, you are responsible for 20% of the remaining $100, while the insurance company will pay the remaining 80%.

What Is An Annuity In Insurance? An annuity is a regular payment made by the insurance company to the policyholder, usually on a monthly or quarterly basis, often used to supplement income after retirement.

What Is Surrender Value In Insurance? Surrender value is the amount you receive when you stop paying the premium and withdraw the entire amount. Once you withdraw the money, the policy ceases, and you will lose all the returns on it.

What Is A Paid Value In Insurance? Paid value is the amount you receive when you stop paying the premium but do not withdraw the amount. The sum assured by the insurance company is reduced proportionally, depending on when you stopped paying the premium, and you will receive the amount at the end of the policy term.

Is It Advisable To Replace An Insurance Policy? Replacing an insurance policy is not advisable if it has been in force for a long time, as you will lose all the benefits of the previous policy and the premium will increase as you get older. Additionally, the contestability period of 2 years will begin again.

Tips For Preparing For An Insurance Interview

Job interviews can be intimidating! There is a lot going on and you need to make a good impression during your interview. That’s why being as prepared as possible is the key to success. 

As an independent insurance broker, not only have I gone through my fair share of interviews over the years, but now that I own my own agency, I conduct them too. Here are the tips I recommend you follow to prepare for your insurance interview: 

  • Research The Company: Before the interview, research the company’s products, services, and mission statement. This will show that you are interested in the company and have taken the initiative to learn more about it.
  • Understand The Industry: Familiarize yourself with the current trends, challenges and opportunities in the insurance industry. This will demonstrate your understanding of the field and your ability to think critically about it.
  • Review Your Resume: Make sure that your resume is up to date and tailored to the position you are applying for. Highlight relevant experience, skills, and qualifications that make you a strong candidate for the job.
  • Prepare For Common Interview Questions: Review the common questions listed in the previous section, practice your answers and be ready to explain how you meet the requirements of the role.
  • Dress Professionally: Make a good first impression by dressing professionally for the interview. It’s better to be overdressed than underdressed.
  • Show Enthusiasm: Show that you are excited about the opportunity to work in the insurance industry and are eager to learn more. This will demonstrate your interest in the field and your willingness to take on new challenges.

Preparing for an insurance interview takes time and effort, but it can pay off in the long run. 

Other Examples Of Questions

When preparing for an interview, it is always a good idea to look up example questions in the field. As an insurance professional, I can tell you this is especially true for insurance interviews because not only do you need to answer the questions, you also have to be able to demonstrate your depth of knowledge in the insurance industry.

  • Can you describe a situation where you had to handle a difficult customer and how you resolved the issue?
  • Explain how you would go about assessing the insurance needs of a business client?
  • How do you stay current with industry developments and changes in regulations?
  • Give an example of a time when you had to explain a complex insurance concept to a client in a simple and easy to understand manner?
  • How do you prioritize and manage your workload to meet deadlines and targets?
  • How do you handle rejection or a denied claim and turn it into an opportunity for future business?

It’s important to be prepared for potential questions that may be asked during an insurance interview. 

These examples are just a few of the many questions that may come up during the interview process. However, by thinking through these types of questions and practicing your answers, you will be better prepared to answer any question that may come your way. 

It’s also important to be honest and transparent in your answers, and to provide specific examples to demonstrate your skills and experiences.


As an independent insurance agent, I can honestly tell you that to be successful at your insurance job interview, you need to conduct research, dress professionally, be enthusiastic, and be prepared to answer common interview questions. By following our tips for preparing for your interview and practicing with the example questions in the article, you can be better prepared for your next interview. If you want additional learning and resources, you can look at industry publications, online courses, and even professional organizations. 

If you liked this blog check out our other insurance articles on: