The insurance industry is complex with a range of services available. Often, these services are offered by insurance agencies or carriers. It’s important to know the difference between the two when determining your insurance needs. Agencies act as agents for carriers, while carriers are the company.

As an independent insurance broker, I find my clients often don’t know the difference between insurance agencies and carriers. Understanding the difference between insurance agencies and carriers is important when determining your insurance needs.
In this article, we will define insurance agencies and carriers in more depth, discuss their differences, and the pros and cons of each. Let’s get started!
Table of contents
Definition Of Insurance Agencies And Carriers
As an insurance professional, I find that I often have clients who use the phrases “insurance agency” and “insurance carrier” interchangeably. While they are similar, insurance agencies and carriers are two different types of organizations.
Here are their definitions:
- Insurance Agency: An insurance agency is a business that acts as an intermediary between insurance carriers and consumers. Insurance agencies sell insurance products on behalf of carriers, and they may offer a wide range of products from multiple carriers. Insurance agencies typically earn a commission from the insurance carriers for their sales efforts.
- Insurance Carrier: An insurance carrier is the actual insurance company that underwrites and issues insurance policies. Insurance carriers may offer a variety of insurance products, including life, health, auto, and homeowners insurance. They are responsible for managing the risks associated with insuring individuals and businesses. They may use various methods to do so, such as evaluating potential policyholders’ risk profiles and setting premiums accordingly.
Examples of insurance agencies and carriers include State Farm Insurance, which is both an insurance agency and a carrier, and Allstate Insurance, which is a carrier that uses independent agents to sell its products.

Key Differences Between Insurance Agencies And Carriers
As an insurance professional, I think it is very important to understand the differences between insurance agencies and carriers when it comes to determining your insurance needs. Insurance agencies and carriers have several key differences that are important to understand:
- Types Of Products And Services Offered: Insurance agencies may offer a wide range of insurance products from multiple carriers, while insurance carriers typically offer a specific set of products that they underwrite and issue themselves. This means that insurance agencies may be able to offer more options and flexibility to consumers, while carriers may have more specialized expertise in a particular type of insurance.
- Ways Of Selling And Distributing Insurance: Insurance agencies typically sell insurance products on behalf of carriers and earn a commission for their sales efforts. Insurance carriers, on the other hand, may use a variety of methods to sell and distribute their products, such as using independent agents, selling directly to consumers, or using a combination of these methods.
- Ways Of Underwriting And Managing Risks: Insurance carriers are responsible for underwriting and issuing insurance policies and managing the risks associated with insuring individuals and businesses. Insurance agencies do not typically underwrite or issue policies themselves, but they may assist carriers with these tasks.
By understanding these key differences, you can make informed decisions about which type of organization is the best fit for your insurance needs.
Benefits And Drawbacks Of Insurance Agencies And Carriers
After discussing the differences between insurance agencies and carriers, my clients often ask me which is better. As an insurance professional, I can tell you that this is a complicated answer, and it really depends on what you are looking for. Both insurance agencies and carriers have their own unique benefits and drawbacks, and it is important to consider these when choosing an insurance provider.
Benefits Of Insurance Agencies
- Wide Range Of Options: Insurance agencies may offer a wide range of insurance products from multiple carriers, which can give consumers more flexibility and choice when selecting a policy.
- Personalized Service: Insurance agencies often have local agents who can provide personalized service and help customers understand their insurance options.
- Ability To Shop Around: Insurance agencies can help consumers compare quotes from multiple carriers, which can save time and money.
Drawbacks Of Insurance Agencies
- Limited Carrier Options: Insurance agencies may only offer products from a limited number of carriers, which can limit the options available to consumers.
- Dependence On The Carrier: Insurance agencies are dependent on the carriers they represent, and if a carrier experiences financial problems or goes out of business, it can impact the agency’s ability to service its customers.
Benefits Of Insurance Carriers
- Specialized Expertise: Insurance carriers often have specialized expertise in a particular type of insurance, which can give them a competitive advantage in the market.
- Direct Control Over Policies: Insurance carriers have direct control over the policies they underwrite and issue, which can allow them to be more responsive to customers’ needs.
Drawbacks Of Insurance Carriers
- Limited Product Options: Insurance carriers typically offer a specific set of products that they underwrite and issue themselves, which can limit the options available to consumers.
- Limited Personalized Service: Insurance carriers may not have local agents or may rely on independent agents to sell their products, which can limit the personalized service available to customers.
Conclusion
As an insurance professional, I think it is important to know the differences between insurance agencies and carriers when choosing your insurance. Insurance agencies act as intermediaries for carriers, and sell a wide range of products that are more personalized; conversely, insurance carriers are the company themselves, and can offer more specialized or specific options. As discussed in the article, each has their own purpose, differences, benefits, and drawbacks you need to consider to make an informed decision.
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